The Virginia Freedom of Information Act (FOIA), § 2.2-3700 et seq. Rights & Responsibilities: The Rights of Requesters and the Responsibilities of the City of Richmond under the Virginia Freedom of Information Act:
To avoid financial hardship, customers are encouraged to contact us to learn more about payment assistance including payment plan options. We thank you for the opportunity to be of service to you.Ĭlick here for FAQs to better understand how DPU is forging ahead. To this end, and with the expiration of the state of emergency, DPU is taking action to forge ahead. DPU and Richmond Gas Works remains focused on the health and protection of our customers as well as that of our technicians, while also moving towards recovery. The pandemic has presented tremendous challenges for us all and we continue with non-disconnection of utility services at this time. The City of Richmond Department of Public Utilities has been pleased to continue helping protect the health and safety of Richmond residents by providing clean and safe drinking water, among other utility services during this time. The Stormwater Utility also enhances public safety and health and protects property by improving the quality and decreasing the quantity of polluted stormwater runoff.
DPU maintains a combined sewer system (CSS) in the central part of the city, which carries stormwater and wastewater to the wastewater treatment plant prior to discharging it into the river.
DPU's electric street lighting utility maintains more than 37,000 streetlights throughout the city. DPU serves more than 500,000 residential and commercial customers in the Richmond and surrounding metropolitan region. The City of Richmond Department of Public Utilities (DPU) operates five utilities: natural gas, water, wastewater, stormwater, and electric streetlighting.
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